Medical Front Desk - Full Time - Bonneau

About Palmetto Primary Care Physicians

Palmetto Primary Care Physicians (PPCP) is the largest independent multi-specialty group practice in South Carolina. The group is comprised of over 90 clinical providers with a wide range of expertise in primary and specialty care including endocrinology, gastroenterology, neurology and physical therapy. The company employs over 400 clinical and non-clinical staff throughout South Carolina and provides exceptional medical care for patients through 30 physician’s offices in four counties. PPCP has proudly served patients since 1996 and is known for their innovative patient centered delivery model. The group was among one of the first practices to nationally establish a successful Patient Centered Medical Home Program and the first in South Carolina. Today PPCP offers a wide range of services, including a state-of-the-art urgent care clinic, imaging, diagnostics and labs.

To learn more about PPCP, visit

General Information
Location  2550 ELMS CENTER RD
North Charleston, SC 29406
United States
Employee Type  Hourly
Minimum Experience  2 Years

Job Summary:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.  Generates revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts.

Job Functions:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patient’s anxieties; answering patients’ questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing; collecting, and expediting third-party claims.
  • Collects delinquent accounts by establishing payment arrangements with patients/ monitoring payments; following up with patients when payment lapses occur.
  • Maintains Medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed
  • Take Direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the System (education, organizing, housekeeping and assisting others). Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
  • Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Other duties as assigned.



Position Qualifications:

  • Education: GED or High School Diploma required
  • Clinical Administrative Assistant diploma from an accredited vocational institution, or a community college course in clinical administrative assisting, or in the process of completing clinical administrative assisting courses preferred.
  • 2 years’ experience in a medical setting
  • Bilingual – preferred
  • Multi-tasking
  • Flexibility
  • Telephones skills
  • Customer service
  • Time management
  • Organization
  • Attentionto detail
  • Scheduling
  • Word processing
  • Professionalism
  • Quality focus
  • General math skills

Job Type: Full Time

Education: High school or equivalent (Required)

License or certification: CMAA (Preferred)

Location: Baonneua, SC